Compliance

Compliance Simplified

Compliance regulations are ever-changing and complex, which is why we simplify compliance for you so you understand what you’re responsible for and when.

agents

Property managers and agents are not qualified to manage rental property compliance nor fix faults.

Whilst it may fall under their service offering, the responsibility ultimately lies with the landlord. Our service ensures that both the agent and landlord have compliance piece of mind, without the stress of managing it.

What we do for agents

Landlords

Compliance is your responsibility, not your agents and not STRATA’s.

New legislation and amendments to the Residential Tenancies Act 2010 and Residential Tenancies Regulation 2019, require landlords in NSW to now take sole responsibility and assume full liability in instances of non-compliance and subject to penalties of up to $2,200.

What we do for landlords
Click each service below to view your legal responsibilities

Smoke Alarm legal requirements

Each time a tenancy change occurs, alarms must be checked.

An annual smoke alarm service is now mandatory.

Any faults must be repaired or replaced within 2-business days.

Alarms must be replaced every 10 years

Records must keep records of all smoke alarm checks and replacements, including batteries.

Evidence that the alarms meet all statutory requirements; placement, type, decibel output (exceed 85db).

Smoke Alarms Compliance Certification

Smoke alarms in strata titled properties?

It’s a common misconception that a strata property is already covered by the Annual Fire Inspection arranged by the Owners Corporation or Strata Managers. This is incorrect and a dangerous assumption.

The purpose of the Annual Fire Inspection is to report on the assets of the building as per the Environmental Planning and Assessment Act 2020, and whilst individual unit inspections are sometimes conducted as part of this, they are not required to fulfil the same checks and services as stipulated in the Residential Tenancies Regulations. 

Under the new Residential Tenancy Regulations, responsibility can be passed on to the Owners Corporation/Strata Managers, however to do so they must agree to fulfil the obligations under the Residential Tenancies Act and Regulations as listed above. (In our experience, there are very few Body Corporates who will agree to this onus of responsibility). The tenant must then be advised of the delegated responsibility in writing. Your Managing Agent will require confirmation in writing from the Strata Managers and for all smoke alarm service reports to be provided as proof of all obligations being met, in case of an insurance claim or a dispute with the tenant.

Water Efficiency legal requirements

Water efficiency tests are done at the beginning of every tenancy (now a mandatory requirement)

Maximum flow rates of not more than 9 litres a minute for internal cold water, single mixer taps and shower heads must be established. 

Toilets must be dual flush and 3 star rated (on and from 23 March 2025)

There are no leaking taps or toilets on the premises at the start of tenancy or when water efficiency devices are installed/repaired.

Failure to comply means a tenant cannot be charged water usage
Water Efficiency Compliance Certificate

Landlords continue to hold responsibility for ensuring their property is in a good state of repair and fit to live in. Whilst not individually legislated in the Residential Tenancies Regulations 2019, corded windows are a health and safety risk and pose a real threat of potential liability for Landlords.

Window or blinds cords – looped and low hanging cords pose a great risk of strangulation of children. The Office of Fair Trading recommends the bottom of any blind cord is at least 160cm above floor level, complies with Australian Standards and is made compliant by cutting the cord and/or installing window clips and cleats to safely contain the cords out of harm’s way.

Whats included?

Each window in the property is photographed and audited

Cord tensioners and cleats are installed where legally required

Any window locks that have been removed by tenants or tampered with are recorded and reported.

Window Safety Compliance Certificate

Landlords continue to hold responsibility for ensuring their property is in a good state of repair and fit to live in. Whilst not individually legislated in the Residential Tenancies Regulations 2019, safety switches are a health and safety risk and pose a real threat of potential liability for Landlords.

Safety switches - also known as RDC’s (Residual Current Devices) help to protect against the most frequent cause of electrocution where electricity passes through the body to earth. If your property was built prior to 1977 it is unlikely to have an earth rod and a safety switch should be installed to protect from electrocution. Safety switches should be push tested regularly and if failed, checked by a licenced electrician.

Whats included?

Fuse board location, current set up and status documented

Safety switch termination response time tested and recorded

Manual push on each pole conducted to confirm operation

Any faults or requirements reported directly to agent

Safety Switch Compliance Certificate